Shipping And Returns

At Scentra, we work towards shipping your orders from our warehouse as swiftly as possible. Read on! We’re sure most of your questions will get answered.

How long will the delivery take?

It's really quick! All your orders will be dispatched within one working day of placing the order. Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 2-8 working days. That still won't stop us from trying to get you your order faster. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to get in touch with our customer care team if any unexpected delay happens. We understand that sometimes you just can't wait. So we also have option of Express Delivery, in which you will receive product in 2-4 days.

How can I track my order?

We love talking. So can call us and our customer care team will be happy to update you.

Will I have to be personally present to receive my order?

We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available. For security and validation, the signature of the receiver will be taken at the time of delivery.

What should I do if I miss my delivery?

We understand that you can't wait at home (or office - whatever your delivery address is) right from the time you've placed the order till it's delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you've missed the order delivery- First thing to do: Don't Worry! Second thing to do: Give us a call or write to us and we shall take care of it. Can I change my delivery address or mobile number once the order has been placed? Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That being said, we never say never! You can always cancel the order before it has been shipped and can place a new order. Don't worry, there are no cancellation charges.

Why is the Cash on Delivery (COD) option not offered in my location?

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!

Do you deliver everywhere in World?

That's the big dream and we're sure we'll achieve it soon! We strive to deliver to all the parts of world. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address or call us, we will help you out with a solution.

I have ordered for more than one product. Will I receive all products together?

We understand that each product is special for you, and at Scentra we try our best to deliver all the products together. However, this might not always be the case due to operational challenges.

Do you deliver internationally?

Yes, most certainly. But there will be some addition charges involved.

What delivery carriers do you use?

At Scentra, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use the delivery services of Bluedart and Fedex.

Are your products genuine?

You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That's the last thing you need to worry about! ☺

I need a copy of my invoice for my order placed with Scentra. How do I go about with it?

We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we'll email you a soft copy.