Terms And Conditions


Welcome to Scentra.com ("Website" or "Scentra.com"), an online service provided by JSK Impex. This website is owned and operated by JSK Impex ('JSK Impex' or 'Team Scentra', 'we' or 'us'). Our office is located at: 1, Ground Floor, Khasra No. 110, Freedom Fighter Enclave, Shop No. 2, Neb Sarai, New Delhi – 110 0068. In using the Scentra.com service, of JSK Impex you are regarded to have accepted the Terms and Conditions of the agreement listed below or as may be reviewed from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you have any queries about these terms & conditions or have any comments or complaints on or about the website, please email us at [email protected] or call us on (10AM to 06PM IST) 

We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

Proprietorship of rights

All rights, including copyright, in this website are owned by or licensed to JSK Impex. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of JSK Impex

Account and Registration Requirements

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our privacy policy. If you use the Website, you are responsible for maintaining the confidentiality of your password and account and any activities that arise under your account. Team Scentra shall not be accountable to any person for any loss or damage, which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Scentra.com has reason to believe that there is likely to be a breach of security or misuse of the Scentra.com Website, we may require you to change your password or we may suspend your account without any liability to Scentra.com.

Scentra.com does not want to receive confidential, proprietary or trade secret information through this Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Scentra.com will be considered non-confidential. By submitting any such information, you are granting Scentra.com an unalterable and open license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Control Restrictions

You shall not use the Website for any of the following purposes:
Spreading any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to other computer / network systems.
Interfering with any other person's use or enjoyment of the Website.
Breaching any applicable laws;
Interfering or disrupting networks or websites connected to the Website.
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner is also considered illegal.

Logging in through Facebook

Users who choose to register and login by Facebook should associate themselves with the terms of use and risks associated by using this feature. Scentra.com will use the information made available to us by Facebook by you as per our Privacy Policy.

Quantity Restrictions

Scentra.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Scentra.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

We strive to provide you with best value, however prices and availability are subject to change without notice.

Cancellation by Scentra.com

Although we will try our best not o disappoint you and meet with our responsibility and serve you as best as we can. But please understand that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Cancellations by the customer

You may cancel your order or some items in your order before we bill and ship the items. You may also exchange the merchandise or get a refund by returning the merchandise in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 15 days from the date on which these goods are delivered. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. In case of any confusion, you can email us at [email protected]

Financial Details

You agree, understand and confirm that the credit / debit card details or other financial details provided by you for availing of services on Scentra.com will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank/ CC avenue and not taken by Scentra.com. Scentra.com will not be liable for any credit / debit card fraud. Scentra.com works with CC Avenue as a third party gateway provider and CC Avenue processes the payment directly. Information collected by us shall be governed as per our Privacy Policy. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank.

Declined Transactions

Scentra.com and its associated acquiring bank or CC avenue reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. Scenta.com and its related acquiring banks or financial institutions reserve the right to begin legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Appearance of the product

We have made every effort to display the colors and style of our products that appears on the Website as accurately as possible. However, as the actual colors you see will depend on your monitor, we are unable to guarantee that your monitor's display of any color will be accurate.

Copyright & Trademark

Scentra.com (JSK impex) and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Scentra.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Scentra.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Scentra.com. You may not modify, distribute or re-post anything on this website for any purpose.

The Scentra.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of JSK Impex. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. The compilation (meaning the collection, arrangement, and assembly) of all Content on this Website is the exclusive property of Scentra.com and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Website or any services provided on the Website, you may meet Content that may be considered by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law.

Payment methods

We accent all major credit cards, debit cards and we use CC Avenue as our third party payment gateway. We also accept Cash on delivery throughout India. If we are unable to reach you on your address for your order, we will notify you as soon as possible.

Refund policy

We are glad that you shopped Scentra and we thank you for trusting in our product. Team Scentra assures you hassle free Exchange. If you are not satisfied with size and the color of your pair, you can request an exchange in different size/color within 15 days of buying your pair. Exchange is subject to availability of stock. Do not worry about exchanging your Scentra like we said, we offer hassle free exchanges. Go on, Shop.

If you are facing manufacturing faults in the bags within 10 days of buying it, we can exchange your bag with subject to availability.


The scent in your Scentra is in built in the Shoes, Although it might diminish with subject to time.